Transform your rental into a stay guests remember.

A neatly made bed with white bedding and beige pillows in a bright room. Two wooden nightstands with lamps and flower arrangements on each side. A small wooden bench at the foot of the bed with a basket of toiletries and a folded towel with monogrammed initials.
A neatly made bed with white bedding and beige pillows in a bright room. Two wooden nightstands with lamps and flower arrangements on each side. A small wooden bench at the foot of the bed with a basket of toiletries and a folded towel with monogrammed initials.

Your property is more than a listing. We help create the details, systems, and brand moments that shape the guest experiences.

Start Your Hospitality Assessment
Modern living room with large windows showing mountain views, featuring a gray sofa, armchair, coffee table, TV, and a balcony with outdoor seating.

Great hospitality is felt before it is explained.

Guest remember how a property made them feel.

The welcome they received.

The ease of their arrival.

The details that made them feel considered.

Experience Design focuses on creating those intentional moments — transforming a rental from a place guest stay into place they remember.

Our Experience Design Services

The Guest Experience Collection™

A turnkey physical and digital hospitality system designed for host who want to elevate their guest experience without a fully custom engagement. Collection delivered ready for your guest on your next stay.

Explore the Collection

Signature Stay Experience™

A fully customized hospitality transformation tailored to your property, your guests, and your long-term vision.

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The Signature Stay Experience

Basket with snacks and beverages on a kitchen countertop, with a welcome guide and two water bottles in the background.

Operations + Experience Design

For owners who want seamless management and more elevated guest experience.

Includes:

✔ Everything in the Foundation Stay & Guest Experience Collection™

✔ Experience design strategy

✔ Guest touchpoint

✔ Hospitality enhancements

Investment:

One-Time Experience Investment‍ ‍$750-$1200+

Ongoing Hospitality Partnership‍ ‍20-22% of monthly booking revenue OR $750/month (whichever is greater)

Pricing varies based on property size, scope, and level of experience design.

Looking for a premium integrated hospitality partnership?

Explore the Brick by Brick Collection
Hotel bathroom amenities including a folded towel with the hotel logo, shampoo, conditioner, body wash bottles, a basket with sample toiletries, and check-in guide with QR code on a marble countertop near a window.
Hotel bathroom amenities including a folded towel with the hotel logo, shampoo, conditioner, body wash bottles, a basket with sample toiletries, and check-in guide with QR code on a marble countertop near a window.

Thoughtful details create memorable stays.

  • Welcome kits

  • Wifi plaques

  • Guest materials

  • Local recommendations

  • Brand amenities

Frequently Asked Questions

  • Experience design is the intentional creation of the guest journey. It focuses on how guests interact with your property before, during, and after their stay. From listing presentation and welcome materials to amenities and throughout details, Experience Design help transform a rental into a memorable hospitality experience.

  • Not exactly, While aesthetics play a role, Experience Design goes beyond decorating. We focus on the complete guest experience, including branding, communication, amenities, arrival moments, convenience, and the details that shape how guests feel during their stay. In some cases, we may provide styling recommendations that support the overall experience.

  • Absolutely. Many owners manage their own properties but want expert guidance on improving their guest experience, branding, and hospitality standards. Experience Design is available as a standalone service and can also be combined with Hospitality Operations for ongoing support.

  • Yes. Depending on the package selceted, Experience Design may include branded hospitality materials such as custom WiFi plaques, digital welcome guides, branded guest amenities, welcome experiences, and other guest-facing touchpoint. Recommendations are customized to fit your property’s style and goals.

  • Project timelines vary based on the scope of work. A digital Experience Refresh may take only a few weeks, while a more comprehensive Experience Design project involving physical guest touchpoint and branded materials may take longer. During your assessment, we’ll provide a timeline based on your specific goals.

Your property has a story. Let’s help guest experience it.

Start with a hospitality assessment to discover opportunities to elevate your guest journey.

Begin Your Experience Assessment